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Common questions

Common questions

  1.  Who is VD Pack ?
  2.  Since how long does VD Pack exist ?
  3.  Where is VD Pack established ?
  4.  What is the minimal quantity by order ?
  5.  Is it possible to pick up my order by myself ?
  6.  What are the opening hours ?
  7.  May I ask some samples ?
  8.  Does VD Pack give discounts for large orders ?
  9.  How does my order is delivered ?
  10.  How can I pay ?
  11.  How much does the shipping cost ?
  12.  Does VD Pack have a products catalog ?
  13.  What happen in regards of my purchase ?
  14.  About the packaging features.
  15.  What can I do if I have any request ?

 

1.   Who is VD Pack ?

The best choice to order small quantities of standards plastic, glass, metallic packaging.

  2.   Since how long does VD Pack exist ?

VD Pack or Verreries DUMONT Packaging has been founded in 1918. 

  3.   Where is VD Pack established ?

All our products are delivered from

VD Pack SPRL

Parc Industriel 16A

B-4400 FLEMALLE

  4.   What is the minimal quantity by order ?

VD Pack proposed its references by minimal order quantity of 1 box, 1 pack, 1 carton (the conditionment depends of the article).

 5.   Is it possible to pick up my order by myself ?

Absolutely. You can pick up your order by yourself, either on appointment after calling our sales dept, or after having received an order confirmation. Of course, without any delivery costs added.

  6.   What are the opening hours ?

Our office are open each day following these hours : from Monday till Thursday 08h00 to 17h00 and on Friday from 08h00 to 12h00

You could always visit us before having phoned us to make a appointment. To fix an appointment, please contact our sales dept.

 7.   May I ask some samples ?

Of course. You just need to ask them to our customer service. You can join us by phone + 32 (0) 4 338 04 24 or send us an e-mail sales@verreriesdumont.be

Vd Pack reserves the right to refuse a sample shipment request.

 8.   Does VD Pack give discount for a large order ?

In regards of the quantity you wished, we could give you some personalized commercial terms. Do not hesitate to ask us a quotation by phone + 32 (0) 4 338 04 24 or e-mail sales@verreriesdumont.be

  9.   How does my order is delivered ?

We ship your order with an external transporter. We give your order to the transporter the day we received your payment (working day, for all payment before 14h00).

For an international delivery, the delivery time is 3 to 5 working days.

We ship all pallets with a external transporter.

If you have request about the delivery, you can phone our customer dept. Join us on + 32 (0) 4 338 04 24 or sales@vdpack.be

 10. How can I pay ?

If you organized a pick up by yourself, you can pay by cash or by Bancontact. If a delivery is requested, we ask you to pay with a bank transfer on our bank account, than your order will be delivered. For any request about the payment of your order, please contact our customer service by phone on + 32 (0) 4 338 04 24 or by e-mail sales@vdpack.be.

11.   How much does the shipping cost ?

The shipping cost depends on the weight and the destination of your order. The delivery costs are mentioned during your purchase session next to your basket. For any request about the shipping cost, please contact our customer service by phone on + 32 (0) 4 338 04 24 or by e-mail sales@vdpack.be.

12.   Does VD Pack have a products catalog ?

We do not have any products catalog. You can ask any further information by contact our customer service by phone on + 32 (0) 4 338 04 24 or by e-mail sales@vdpack.be.

 13.   What happen in regards of my purchase ?

If the delivered products do not fit to your wish, you can send back or exchange the no open internal box / pack. The cost of this return shipping is fully supported by you. 

We invite you to take contact with our customer service by phone on + 32 (0) 4 338 04 24 or by e-mail sales@vdpack.be

 14.   About the packaging features.

Each packaging of our range has specific characteristics. Any raw material is not suitable with any use. Without any information on your product, we are not able to give you information about the compatibility with our products. Any damages or defects are always the responsibility of the customer. Therefore, we invite you in your own interest to do a compatibility test of your product with our packaging 

 15.   What can I do if I have any request ? 

For any question, please take contact with our customer service by phone on + 32 (0) 4 338 04 24 or by e-mail sales@vdpack.be.